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Great Western Inn4709 Spencer Hwy, Pasadena, TX77505 USA
After entering the room we discover first there was no light bulbs in any of the lights except the bathroom ? which was in great disrepair. Then after calling down to the front desk to ask for light bulbs she kept me on hold for over 10 minutes befo... (More) After entering the room we discover first there was no light bulbs in any of the lights except the bathroom ? which was in great disrepair. Then after calling down to the front desk to ask for light bulbs she kept me on hold for over 10 minutes before I finally hung up the phone.
After hanging up the phone we called someone else on our cell phones and was talking to them when a 2 roaches came out of the woodwork. One crawled on my leg and the other was staring at me from on the hotel phone.
We called down to the front desk and told her we cannot stay here because there are roaches and it?s disgusting and she said since we?ve been in the room for over 10 minutes she?s not giving me my money back.
I tried to explain to her that it took me 10 minutes just to park the truck and then another 10 minutes waiting on hold for her looking for light bulbs. He response was ?Tough, I?m not refunding you your money!? So I was forced to go through my credit card company. (Hide)
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