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Hewlett-Packard

1.5 of 5 stars 7 Reviews

3000 Hanover St, Palo Alto, CA 94304
http://www.hp.com
(650) 857-1501
 
 

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1 of 5 stars
Oct 26, 2009
by Jack
business
Hewlett-Packard 3000 Hanover St,
Palo Alto, CA 94304
USA
Never again a Hewlett-Packard. Sales did not enter what was telephonically ordered and after receipt of the (incorrect) Order Confirmation, I could find no one who would correct or cancel the order. The machine was not going to be shipped for three... (More)
Was this Review helpful to you?   Yes 3 No 0   
1 of 5 stars
Feb 9, 2009
by Guest78663
business
Hewlett-Packard 3000 Hanover St,
Palo Alto, CA 94304
USA
Hewlett Packard has updates that will lock up your computer. I have turned all my update areas off for HP. Their customer service is outrageous. First they wreck your computer with their updates and then they try to get you to pay for their inef... (More)
Was this Review helpful to you?   Yes 5 No 0   
1 of 5 stars
Dec 15, 2008
business
Hewlett-Packard 3000 Hanover St,
Palo Alto, CA 94304
USA
I will never buy another H.P product, I will also advise others that there promises are empty.
There case Managers are very rude, have a problem with the truth. You can not trust in what they promise you! You can't reach anyone but tech support, and there hands are tied, all they can do if email to the case managers and the very seldom respon... (More)
Was this Review helpful to you?   Yes 11 No 5   
3 of 5 stars
Dec 15, 2008
business
Hewlett-Packard 3000 Hanover St,
Palo Alto, CA 94304
USA
Good quality for the price
I have owned a desktop and more recently a laptop. The desktop was great, but not state-of-the-art. You get what you pay for. The laptop is par. Recently, two parts broke and has caused me to invest more money into my purchase. Overall, I am st... (More)
Was this Review helpful to you?   Yes 22 No 16   
1 of 5 stars
Dec 15, 2008
business
Hewlett-Packard 3000 Hanover St,
Palo Alto, CA 94304
USA
Notably good service experience
The worst customer service I've gotten in my life!! I've been trying to get my notebook fixed for over a month and they still dont have the right address after calling them almost every day and repeating it everytime. I also wrote an email to the CE... (More)
Was this Review helpful to you?   Yes 6 No 3   
1 of 5 stars
Dec 15, 2008
business
Hewlett-Packard 3000 Hanover St,
Palo Alto, CA 94304
USA
terrible service and surily CS personal
probably the poorest service you can get with regard to promises and delivery. They promise to deliver by a certain date and then do not. They have way too many phone numbers and frequently refer you to another number which in turn refers you to sti... (More)
Was this Review helpful to you?   Yes 21 No 7   
1 of 5 stars
Dec 15, 2008
business
Hewlett-Packard 3000 Hanover St,
Palo Alto, CA 94304
USA
5 months and they cannot get it right.
I bought a HP computer Dec. 1 2006 to give as a Christmas present, today is May 1 2007 and the computer still does not work. This after returning the computer twice for repair. They are now in possession of the last one they sent and will not even r... (More)
Was this Review helpful to you?   Yes 12 No 5   

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