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West Kentucky Propane Gas4200 Cairo Rd, Paducah, KY42001 USA
This winter, I ordered propane when my tank, which I rented from Big 3 Propane, reached 30% capacity. Approximately 10 days later, when no delivery had been made, I called Big 3 and pressed one of its representatives for a date by which I could exp... (More) This winter, I ordered propane when my tank, which I rented from Big 3 Propane, reached 30% capacity. Approximately 10 days later, when no delivery had been made, I called Big 3 and pressed one of its representatives for a date by which I could expect to receive a refill. That representative refused to answer that question, stating instead that I was on "their route." When I said that wasn't an acceptable response because I was concerned that I would run out of propane before delivery could be effected, the Big 3 representative stated that she was having my tank picked up, effective immediately. I then scrambled to obtain services from a rival company and obtained assurances from Big 3's parent company, UPG, that Big 3 would not remove the tank until I had secured a replacement. Now, for my bother, UPG contends I breached my contract and is charging me for the termination. DO NOT DO BUSINESS WITH THESE COMPANIES. (Hide)
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