Park Avenue Bridal Inc

Feb 29, 2008 by digigator

I caution you about this place. They do not stand behind their gowns. So if you run into a manufacturer defect,... (More) I caution you about this place. They do not stand behind their gowns. So if you run into a manufacturer defect, you're up the creek without a paddle and out your 900+ dollars!
I purchased a bridal gown for $1000 at Park Avenue Bridal in Orange Park, FL. I picked it up in December and when I tried it on for the bridal seamstress in February so she could determine alterations, THE ZIPPER BROKE! The dress was in fact too big on me, so I wasn't squeezing into it.
The repair was $35.00, so I felt entitled to be reimbursed that amount since it was only the 3rd time I had put on the dress and only 66 days since purchased. Clearly, they would understand that it was a manufacturer defect, but I was wrong. The owner refused to return my calls and the employees would only tell me that they're "passing along a message and there's nothing I can do." The owner decided she was not liable.  (Hide)

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