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Nov 24, 2010
Nov 24, 2010
Guy Smith Heating & Ac, Norfolk, VA23510 USA
The service tech came out and quoted $1400 minimum, as much as $2000 for a heat exchanger. Oh, and he suggested we buy an entire new heating unit because ours was "too large." 10 year earlier, when they installed the current model, the tech said o... (More) The service tech came out and quoted $1400 minimum, as much as $2000 for a heat exchanger. Oh, and he suggested we buy an entire new heating unit because ours was "too large." 10 year earlier, when they installed the current model, the tech said our old unit was too small, and that was why we needed a new one!!! Got 2 other quotes within a week, one for $465, another for $724 for the same job. both said the size of the unit was ok. So-they overcharge you on the repairs and reccomend a new unit because the old one is "too big/small/old/green/not green enought." RIP OFF ARTISTS!!!!!!! (Hide)
I do not want to give it even one star. They rip off as much as they can without the permission of the owner and then threaten you with a bill that will accumulate interest if not paid. The owner is not available for dispute. Bad customer service.
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