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Sep 4, 2011
Sep 4, 2011
Pep Boys Auto Parts & Service5555 Youngstown Warren Rd, Niles, OH44446 USA
I called on a Saturday for a price on a front end alignment, was quoted a price and told to come in. After I drove the 25 minutes I discovered they had a 3 to 4 hour wait which they neglected to tell me. I set an appointment for the following day at... (More) I called on a Saturday for a price on a front end alignment, was quoted a price and told to come in. After I drove the 25 minutes I discovered they had a 3 to 4 hour wait which they neglected to tell me. I set an appointment for the following day at 10am. I have now been waiting for 2 hrs with no signs that my car will be done. Apparently the original 40 minute estimated time quoted to me at 10 was grossly off the mark. Horrible customer service all around! I would recommend avoid this establishment with all cost! (Hide)
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Pep Boys retail and service location offering a wide range of car parts and accessories as well as auto repair services, oil changes, batteries, brake services, tires and electronics installation.
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