just took a cab from New Rochelle Train station driver Lucas, had to call the dispatcher to report driver would not turn down the radio nor turn on the airconditioning, he felt is was cool enough outside. After riding the train from Grand Central on a hot summer night the last thing you want is loud music and no air conditioning. Will do what ever it takes to avoid taking Express City Taxi again. doesn't deserve even 1 star..

Jan.24,2016: 9:30 AM it was my first time to call this company and the Lady was very rude to me she's a spanish, many times she hanged up my call then i call back again. Then she called me back after 10mins she yelled at me the taxis is outside and i think she cursed me in spanish she was saying like in "dos minutos..bla bla " and i said i dont understand then i hanged up. I was at my window waiting for taxi and she"s lying that the taxi is been waiting for 2 minutes. She's very rude. Whoever she is, she dont deserve that job. Feel sorry for the owner. But the driver was nice. So i gave him a 1 star.

Very Rude lady operator! Feel so bad with the business owner having an employee doesn't know how to handle good customer service.... Another star for the driver for being so nice!