When I recently contacted DCA to have a refill sent, I was told that it had already been delivered and that I had been charged for the refill. The employees that I spoke with regarding this situation acted as though I was trying to "scam" them because I did not contact them within 5 days. When I explained that I did not contact them because I did not know the medication had been sent, I was told that it was the pharmacy's policy to refund the money I was charged only if contacted within 5 days. When I further inquired about this policy, I found out that there was no policy. He went on to tell me how other customers had "scammed" the pharmacy and inferred that I was doing the same. Again and again I stated that all I wanted was a refund to remedy the situation.