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Well here is my first negative post about Home Depot, which I have enjoyed for a long time doing business with. 2 carpet installs, 1 flooring, dishwasher install, plus much more in the last 2 years. I spent close to $1,000 dollars on a brand new Cu... (More) Well here is my first negative post about Home Depot, which I have enjoyed for a long time doing business with. 2 carpet installs, 1 flooring, dishwasher install, plus much more in the last 2 years. I spent close to $1,000 dollars on a brand new Cub Cadet Snow Blower on 10-20-2013. The unit worked for exactly 15 minutes and broke on the first major snowfall (belt broke.) After 15-20 minutes on the phone with the Monticello MN manager Brett, he finally said to bring it and and he would have his asst manager look at it. I brought it and the asst manager was very helpfull (took it all apart himself) to find out that it was a manufacturer defect, he could not "fix" it at his location. He then called to Home Depots service center in Maple Grove Mn to try and get a rush on it and was told they could handle it. So I drove thirty miles to drop it off, remember in MN it snows often (shoveled driveway twice since it broke.) The Maple Grove Location said they would look at it soon and give me a call in the next couple of days. 4 days later, no phone call, no nothing. I was informed when I dropped it off that they do not know if they are authorized "Cub Cadet" warranty facility and may have to be shipped and it could take 5-6 weeks. I was informed that I can not bring the unit back because it was past the 30 day return by 15 days. I would not recomend purchasing any large equipment from Home Depot, purchase it at an authorized Cub Cadet dealer with an authorized service dept. It wouldn't have been that much more and they would have been able to take care of the customer. Come on $1000 for 15 minutes and then a possible 5-6 week wait in MN durring the snowiest time of the year. Poor - Poor customer service. (Hide)
On Thursday, June 12, I purchased a grill and wanted to take it with me. Unfortunately, the box would not fit in my car. Kendi, the cashier, and Josh, a lot associate, spent considerable time measuring and trying different things. Finally, Kendi sug... (More) On Thursday, June 12, I purchased a grill and wanted to take it with me. Unfortunately, the box would not fit in my car. Kendi, the cashier, and Josh, a lot associate, spent considerable time measuring and trying different things. Finally, Kendi suggested opening the box and putting the smaller pieces in the car and the larger part in the trunk. I was very pleased, not only with the solution but also their pleasant attitudes and willingness to do all the work. I didn't have to do a thing. These two employees made what could have been a frustrating shopping ordeal into a pleasant experience. They should be commended for their helpfulness. Thank you. (Hide)
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