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Nov 20, 2009
Nov 20, 2009
Planned Parenthood1235 S Gilbert Rd, Mesa, AZ85204 USA
I will never go to this clinic again. They had two business days to verify my insurances and completely neglected this simple task. I called my primary insurance and had them fax my benefits information to them and even had them call the clinic th... (More) I will never go to this clinic again. They had two business days to verify my insurances and completely neglected this simple task. I called my primary insurance and had them fax my benefits information to them and even had them call the clinic the day prior to my appointment. The fax was lost and the call center never forwarded my insurance companies call to the clinic. The clinic closed at 5pm and I did't receive my depo injection until 7:15 pm. The supervisor kept trying to collect my copay that my secondary insurance picks up and also informed me that I would not be seen unless I provided her with my SS#. The reason for this is because of their new computer system. Apparently, they cannot bill to the clearinghouse unless they have my SS# and they have to collect my copay so it doesn't show up on a report the next day, regardless of the fact that both insurances cover this visit with absolutely no out of pocket expenses to me. This whole visit was a complete SERVICE FAILURE. (Hide)
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