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Charter Communications

1.5 of 5 stars 17 Reviews

Get FREE HD + Internet + Phone for $29.99/mo each
2701 Daniels St, Madison, WI 53718
www.charter.com
(877) 793-8991
 
 

Business Details

Hours of Operation

  • Mon-Fri 9am-7pm
  • Sat 9am-5pm
  • Sun Closed
 
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User Reviews

The person icon Empolyee Image indicates that the reviewer is an employee of Dex Media, Inc. Dex Media operates and sells advertising on Superpages.com. The views expressed in reviews are the opinion of each respective reviewer and do not necessarilly reflect the view of Dex Media.
5 of 5 stars
Aug 27, 2012
business
Charter Communications 2701 Daniels St,
Madison, WI 53718
USA
After reading all the negative reviews, I was very anxious about getting service. I had been having trouble receiving programs and went into the office on Fish Hatchery. An appointment was scheduled for today between 1:00 and 3:00. The service ma... (More)
Was this Review helpful to you?   Yes 0 No 1   
1 of 5 stars
Aug 1, 2012
business
Charter Communications 2701 Daniels St,
Madison, WI 53718
USA
negative 10 stars for customer help. Wanted to replace a dysfunctional modem and pick it up at the Daniels street office. Phone service only makes you go in circles to accomplish this.
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1 of 5 stars
Nov 6, 2011
by anonymous
business
Charter Communications 2701 Daniels St,
Madison, WI 53718
USA
Charter bunch of crooks!!!they are always tryin to screw you over everytime you turn around !!you could be paid up for a year in advanced and they think you still own them money,i have never dealt with a bigger bunch of greedy dirtbags.the tech that... (More)
Was this Review helpful to you?   Yes 2 No 1   
1 of 5 stars
Aug 3, 2011
by Guest02897
business
Charter Communications 2701 Daniels St,
Madison, WI 53718
USA
Do not use Charter Cable for Internet or phone service. I've had problems with both services for three years now. Currently, this bad service is interfering with my ability to take part in a teleconference that I need for my employment. The Inter... (More)
Was this Review helpful to you?   Yes 2 No 0   
5 of 5 stars
Jun 30, 2011
by Guest29637
business
Charter Communications 2701 Daniels St,
Madison, WI 53718
USA
I have had very good service from Charter for Television and Internet since about 1995. Their automated telephone support system has been very helpful; yes, it is a bit cumbersome, and slow, to follow all the prompts and instructions but it DOES get... (More)
Was this Review helpful to you?   Yes 2 No 2   
4 of 5 stars
Dec 15, 2010
by tw
business
Charter Communications 2701 Daniels St,
Madison, WI 53718
USA
I feel sorry for anyone having to work for this company. They have a lot of great people but the owners and management have absolutely no idea how to handle customer service. The poor people answering the phones are given a script to follow and dare... (More)
Was this Review helpful to you?   Yes 3 No 1   
1 of 5 stars
Dec 1, 2010
by Guest25404
business
Charter Communications 2701 Daniels St,
Madison, WI 53718
USA
I must agree with all the previous comments. This company is truly terrible. I have just got connected to their service about 3 weeks ago, and paid my first bill online today. In the "My account" section I found a note, that "Your account is curr... (More)
Was this Review helpful to you?   Yes 2 No 0   
1 of 5 stars
Nov 11, 2010
by Guest48753
business
Charter Communications 2701 Daniels St,
Madison, WI 53718
USA
I'd recommend using any other cable provider. Charter is awful. My internet connection cuts out almost every day. Sometimes it's down for most of the day.Charter is expensive and the service is terrible.
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1 of 5 stars
Aug 25, 2010
business
Charter Communications 2701 Daniels St,
Madison, WI 53718
USA
This is a horribly run company! I was sent to a collection agency when in fact THEY OWED ME $300!!! So after my credit was ruined I was determined to get my money back. I returned my equipment only to have them FORGET to sent it to the main office.... (More)
Was this Review helpful to you?   Yes 3 No 1   
1 of 5 stars
Aug 13, 2010
by Guest89120
business
Charter Communications 2701 Daniels St,
Madison, WI 53718
USA
worst cable company ever. customer service is terrible! they never got my bill right - always tried to over charge me. turned off my cable after a building audit - they said i was stealing service. this was shortly after i had it installed and had g... (More)
Was this Review helpful to you?   Yes 3 No 3   
1 of 5 stars
Aug 4, 2010
by Guest12546
business
Charter Communications 2701 Daniels St,
Madison, WI 53718
USA
This is absolutely the worst cable company that I have ever dealt with. I would NEVER recommend them to anyone. I have never been treated so poorly by a company as a new customer. Left them after 3 months!
Was this Review helpful to you?   Yes 4 No 3   
1 of 5 stars
Jan 26, 2010
by Guest42434
business
Charter Communications 2701 Daniels St,
Madison, WI 53718
USA
Charter is absolutely the worst company to deal with. Worst PR, horrible service, they totally screwed up our bill month after month. Despite never missing a payment - on time always, we got threatening letters of disconnection and collection agen... (More)
Was this Review helpful to you?   Yes 12 No 1   
1 of 5 stars
Oct 27, 2009
by Guest27825
business
Charter Communications 2701 Daniels St,
Madison, WI 53718
USA
They sent me to Fitchburg location to exchange a modem. Office was closed for 2 weeks, just a note on the door, no alternate location. When I called Charter for another location, she said she ran a line check on my modem. UH Thanks, but my modem is... (More)
Was this Review helpful to you?   Yes 15 No 1   
1 of 5 stars
Mar 6, 2009
by Guest27347
business
Charter Communications 2701 Daniels St,
Madison, WI 53718
USA
I am 75 years+ years old. NEVER have I experienced such poor service from any company. This company is owned by one of the richest people in the world, the owner of MICROSOFT. What a joke!
Was this Review helpful to you?   Yes 14 No 4   
1 of 5 stars
Feb 22, 2009
business
Charter Communications 2701 Daniels St,
Madison, WI 53718
USA
Awful. Simply awful. They, in all seriousness, have not successfully completed a single appointment all year on the first try. They, without exception, are always late when they say they'll be at our house, usually by 3+ hours. They never call. They... (More)
Was this Review helpful to you?   Yes 13 No 2   
1 of 5 stars
Feb 16, 2009
by Guest10352
business
Charter Communications 2701 Daniels St,
Madison, WI 53718
USA
This company is horrible. Don't work with them if you can avoid it. They raise my rates every few months. Plus, when you have a problem (which you will), their customer service is a joke.
Was this Review helpful to you?   Yes 11 No 2   
1 of 5 stars
May 16, 2008
by Guest06660
business
Charter Communications 2701 Daniels St,
Madison, WI 53718
USA
Worst company I have ever had to work with. Cable cuts out about once an hour, they refuse to fix it. Avoid this company at all costs
Was this Review helpful to you?   Yes 13 No 7   

Blogs

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Oct 20, 2010
09:27:01.0
Charter is truly the worst company I have EVER dealt with and I am stuck with them! I am at a location where I can't get satellite. I ... (More)
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