This is absolutely the WORST car rental agency there is. The Riverside Drive location has ZERO customer service. They expect you to service your own vehicle in order for it to be SAFE. And you can forget it if they owe you a refund....you will only get it after NUMEROUS phone calls to the company. And even then, if the "manager" is not in, you will have to wait until he decides to work. I would NEVER recommend this location for a car rental.