There was a mix up with the old sending address and the new chegg return address, the book I dropped off to be sent to chegg was sent back to me at my home. It was a day late, so I explained the miscommunication ans mix up to the nice lady at the front. She felt really bad and did everything she could to help. I explained that the chegg book was now late and if there was any way to fix this. She got the postmarked dated fixed and I was able to avoid late charges from chegg! Holidays are crazy but it was nice that she actually cared to fix it and handle the mistake. Great service!