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Time Warner Cable

1.5 of 5 stars 18 Reviews

4245 Outer Loop, Louisville, KY 40219
http://www.insight-com.com
(502) 357-4400 Additional Contacts
 
 

Business Details

Categories

(Edit)
Better Business Bureaus, Cable Television Services, Internet Service Providers, Internet Services, Television Service Providers

Hours of Operation

(Edit)
  • 24 Hour Customer Service-Tech Support

Additional Information

  • Always On" Connection, Get Connected With Insight!

Products & Services

(Edit)
  • Broadband
  • Cable
  • Call Waiting
  • Caller ID
  • Channel Packages
  • More
  • Controls
  • Dial-Up
  • Digital Cable Television
  • Digital Equipment
  • Downloads
  • DSL
  • DVRs
  • HDTV
  • Hdtvs
  • High Speed Internet
  • Internet
  • Local Services
  • Long Distance
  • Long Distance Phone
  • Parental Controls
  • Phone Lines
  • Satellites
  • Telephone
  • Telephone Services
  • Telephones
  • Televisions
  • Uploads
  • Video On Demand
  • Voice Mail
  • Voicemail Systems
  • Less

In Business Since

  • 1985
 

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User Reviews

The person icon Empolyee Image indicates that the reviewer is an employee of Dex Media, Inc. Dex Media operates and sells advertising on Superpages.com. The views expressed in reviews are the opinion of each respective reviewer and do not necessarilly reflect the view of Dex Media.
1 of 5 stars
May 23, 2014
by anonymous
business
Time Warner Cable 4245 Outer Loop,
Louisville, KY 40219
USA
Time Warner is terrible. They are charging me doe a modem that i have paid with insight They are pitiful and sad.
Was this Review helpful to you?   Yes No   
5 of 5 stars
Nov 10, 2013
by anonymous
business
Time Warner Cable 4245 Outer Loop,
Louisville, KY 40219
USA
We were looking to upgrade out internet service to cable also something so simple has turned into a big nightmare. I can't watch t.v. without having to call customer support I have talked to a list of service tech who no nothing and the list goes on... (More)
Was this Review helpful to you?   Yes 1 No 1   
1 of 5 stars
Aug 23, 2013
by anonymous
business
Time Warner Cable 4245 Outer Loop,
Louisville, KY 40219
USA
Service is very poor and you can't get an honest answer from the company. Non-cookied sites won't download before timing out. Customer service blames problems on home equipment first (It isn't). I can't even load up their own speed test site. The wh... (More)
Was this Review helpful to you?   Yes 3 No 0   
1 of 5 stars
Jul 18, 2013
by anonymous
business
Time Warner Cable 4245 Outer Loop,
Louisville, KY 40219
USA
For me the transition to Time Warner has been horrible. Spent an entire day with various reps on the phone who were all unable to convert my e-mail to Time Warner. While on vacation received another card with instructions that never worked the first... (More)
Was this Review helpful to you?   Yes 3 No 0   
2 of 5 stars
Apr 1, 2013
by anonymous
business
Time Warner Cable 4245 Outer Loop,
Louisville, KY 40219
USA
I'm very disappointed that Insight offers home phone service however DOES NOT have any kind of phone directory like ATT does. If a person or business has their phone svc through Insight, you cannot look in the local phone book (white pages or yellow... (More)
Was this Review helpful to you?   Yes 2 No 0   
1 of 5 stars
Jul 24, 2012
by anonymous
business
Time Warner Cable 4245 Outer Loop,
Louisville, KY 40219
USA
I do not think very many viewers in Kentuckiana are interested in traffic, weather or local news in Rochester, NY. Bring back WLKY Channel 32 or give subscribers a credit on their bills. Not being able to view local channels probably will help sat... (More)
Was this Review helpful to you?   Yes No   
4 of 5 stars
Jun 15, 2011
by Guest73142
business
Time Warner Cable 4245 Outer Loop,
Louisville, KY 40219
USA
I just called to complain about a bill and received excellent customer service. The guy on the phone was very helpful and nice.
Was this Review helpful to you?   Yes 0 No 2   
1 of 5 stars
May 11, 2011
by Guest32532
business
Time Warner Cable 4245 Outer Loop,
Louisville, KY 40219
USA
Horrible customer service, appointment times are never kept. They have also charged my debit card for twice the amount of the payment - twice. Each time it has taken 5-7 days to get refunded to my card despite being told 24-48 hours. This last time,... (More)
Was this Review helpful to you?   Yes 3 No 0   
1 of 5 stars
Apr 22, 2011
by Guest64784
business
Time Warner Cable 4245 Outer Loop,
Louisville, KY 40219
USA
I am rarely motivated by poor service enough to write a review. However, insight wins the award. As a single person living in an apartment with cable/internet I became livid upon finding my parents paid less for their services which also included... (More)
Was this Review helpful to you?   Yes 5 No 0   
1 of 5 stars
Apr 8, 2011
by Guest66877
business
Time Warner Cable 4245 Outer Loop,
Louisville, KY 40219
USA
I have not had good customer service regarding my bill, since I have been a customer(1997). Only prob is, they have no real competition. in 1997, my bill for basic/classic was $25. It increased to $50 in 5 years. In 2002, I added phone service,... (More)
Was this Review helpful to you?   Yes 3 No 0   
1 of 5 stars
Sep 15, 2010
business
Time Warner Cable 4245 Outer Loop,
Louisville, KY 40219
USA
This is the worst sales scam I have ever seen. Insight sales rep. comes to door and tells you you must have this special box for your cable ,or you will not have cable. "Everyone has to have it" and a fee of $5.00, one time fee will be applied to th... (More)
Was this Review helpful to you?   Yes 6 No 0   
1 of 5 stars
Jun 26, 2010
business
Time Warner Cable 4245 Outer Loop,
Louisville, KY 40219
USA
Insight Communication will hook up your service and then forget you exist. Called for service; the reply would be there between 8:30am and 5:30pm. Never showed. I called for explanation; Insight stated they would call back, never did. Pay them money... (More)
Was this Review helpful to you?   Yes No   
1 of 5 stars
Dec 18, 2009
by Bud
business
Time Warner Cable 4245 Outer Loop,
Louisville, KY 40219
USA
Horrible service our Phone and Internet has been going on and off for months we get the same song and dance we are working on it and it never gets fixed
Was this Review helpful to you?   Yes 7 No 0   
1 of 5 stars
Nov 24, 2009
by Guest15884
business
Time Warner Cable 4245 Outer Loop,
Louisville, KY 40219
USA
Insight should win awards for their absolutely horrible customer service. It is almost impossible to get anything done with them, to get information or to get decent service provided. Their website is nearly useless, when you call customer service... (More)
Was this Review helpful to you?   Yes 10 No 1   
1 of 5 stars
Jan 27, 2009
business
Time Warner Cable 4245 Outer Loop,
Louisville, KY 40219
USA
Some of the worst customer service that I have ever seen! Your bill is never the same and to get help is impossible.
Was this Review helpful to you?   Yes 22 No 2   
1 of 5 stars
Jan 27, 2009
business
Time Warner Cable 4245 Outer Loop,
Louisville, KY 40219
USA
Louisville has poor coordination between their field service and management/customer service reps.
Was this Review helpful to you?   Yes 12 No 0   
5 of 5 stars
Jan 27, 2009
business
Time Warner Cable 4245 Outer Loop,
Louisville, KY 40219
USA
Good quality for the price
I moved areound a lot and had various telecommunication (cable, internet, and phone) companies provide me services. I think Insight Communications have some bugs to work out; however, my overall customer experience has been great. I am yet to see a... (More)
Was this Review helpful to you?   Yes 7 No 5   
1 of 5 stars
Jan 27, 2009
business
Time Warner Cable 4245 Outer Loop,
Louisville, KY 40219
USA
Some of the worst customer service that I have ever seen!
Been work on gettting a down cable line moved from my back yard for three months. The right and left hand have never ever seen each other little lone know what the other is doing. I have placed about 7 calls and one email and no closer than I was th... (More)
Was this Review helpful to you?   Yes 10 No 1   

Blogs

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Jun 10, 2010
05:01:24.0
Horrible phone service, horrible HD service but the price keeps going up; Frequently turned out and on! Technicians have come to the si ... (More)
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