PrintSmart Solutions, HP Edgeline Technology, LaserJet MFP Printer Copier Fax, ink toner cartridges, service repair, kits parts, HP, Lexmark, Xerox, Los Angeles Orange County
PrintSmart Solutions, HP Edgeline Technology, LaserJet MFP Printer Copier Fax, ink toner cartridges, service repair, kits parts, HP, Lexmark, Xerox, Los Angeles Orange County
Laser Care Technologies Inc3375 Robertson Pl, Los Angeles, CA90034 USA
Failed to repair our HP color LaserJet. "Our Laser Care technicians can't diagnose what's wrong." We went to... (More) Failed to repair our HP color LaserJet. "Our Laser Care technicians can't diagnose what's wrong." We went to another printer repair company, and they easily and quickly diagnosed and fixed the problem - a faulty cyan cartridge! Laser Care refused to refund our money. Then worse ... much worse. Laser Care had wiped out the printer's memory, and when we called about it, they denied wiping out the memory. Laser Care said that they couldn't wipe out the memory, because to do so would have required our network password, which they didn't have. The second company's technician instantly knew that Laser Care either doesn't know what they're doing, or they didn't tell the truth. You wipe out the memory "by purging without bothering to attach the jet direct." Needless to say, Laser Care refused to pay the $250 extra that we had to pay to correct their negligence. (Hide)
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