Bert Black Maintenance CO

Dec 22, 2008 by girlindenial

This company was very polite on the phone; however, the lack of communication to the technician caused me yet another... (More) This company was very polite on the phone; however, the lack of communication to the technician caused me yet another time delay. My heater had already been diagnosed and there was a specific part that needed replacement; I communicated this to the person that answered the phone and to another man that returned my call - this information was not relayed to the technician that would be coming to my home. The technician did not bring this part with him, and then treated me rudely because a basement renter had left the garage in disarray. He stated "I can't believe anyone lives here." This is a three-story home that I own where the garage needs to be cleaned out after renter occupation - the rest of the floors/house are in good condition. I was extremly offended and will now spend another 2 hours trying to call another company so I am not without heat in 15 degree weather.  (Hide)

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