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May 21, 2013
May 21, 2013
United Southern Bank27524 Us Highway 27, Leesburg, FL34748 USA
Staff at the 27524 Hwy 27 & CR-48, Leesburg, FL location are shockingly disrespectful of their clientele. While waiting in line, I overheard/witnessed an elderly gentleman appropriately/politely question a modicum fee which had been applied to his s... (More) Staff at the 27524 Hwy 27 & CR-48, Leesburg, FL location are shockingly disrespectful of their clientele. While waiting in line, I overheard/witnessed an elderly gentleman appropriately/politely question a modicum fee which had been applied to his savings account; the teller's response was outrageously rude and dismissive. To make matters worse, another clerk loudly, sarcastically weighed-in, unnecessarily cajoling him, asserting that he "must not want the bank to make money" and he "should realize the bank must be allowed to make money." She further stated a thoroughly inaccurate, absurd excuse, saying that the "government requires the fee to savings accounts." Having recently retired after 46 years in banking, I know that is untrue. The teller is either seriously misinformed or she hoped to intimidate him with an outright lie. Further, in my lengthy experience, such treatment toward customers would have been unconscionable. Also, we would have undertaken every reasonable measure to r (Hide)
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