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Oct 9, 2013
Oct 9, 2013
Artistic Pool & Spa In Las Vegas NV.9061 West Sahara Ave., Suite 102, Las Vegas, NV89117 USA
I contracted with this company because of the quality that was demonstrated in the sales pitch by Wade. He is very knowledgeable and presented everything professionally. The install was on time, the craftsmanship of contractor's was good. The disapp... (More) I contracted with this company because of the quality that was demonstrated in the sales pitch by Wade. He is very knowledgeable and presented everything professionally. The install was on time, the craftsmanship of contractor's was good. The disappointment for me was/is after the install. While we were given some direction after installation the service after the fact it terrible. We told the company that we were first time pool owners and simply expected to have some type of guidance. While the pool came with one year of maintenance, we did not receive a lot of help. WE have had multiple issues with chemical balancing and really receive no help. For spending as much as we did on the pool I guess I expected just a little more help in maintaining. I guess I will just have to look elsewhere for resolution. I have recommended this builder to several but will no longer do that based on aftermarket service. Additionally, Hayward products are questionable as well. (Hide)
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