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May 22, 2013
by anonymous
5
May 22, 2013
business
Benjamin Franklin Plumbing518 Running Pump Road, Lancaster, PA17601 USA
Our service member was friendly, clean and knowledgeable. He offered many suggestions and options and helped us choose the best one for our family. We are very pleased with the service.
Benjamin Franklin Plumbing518 Running Pump Road, Lancaster, PA17601 USA
Ed gets flying colors for great service. He went beyond to be helpful. He was professional and considerate and worked diligently to get the job done. I believe he would make any employer happy. The problem is he was good as a salesperson too bec... (More) Ed gets flying colors for great service. He went beyond to be helpful. He was professional and considerate and worked diligently to get the job done. I believe he would make any employer happy. The problem is he was good as a salesperson too because I purchased a water softner I was determined I wasn't going to buy. (Hide)
Benjamin Franklin Plumbing518 Running Pump Road, Lancaster, PA17601 USA
Charlie was very helpful and informative but this review site is very complicated. I filled one out before and I do not recall having to log into a site, etc. VERY Annoying.
Benjamin Franklin Plumbing518 Running Pump Road, Lancaster, PA17601 USA
Charlie was very helpful and informative but this review site is very complicated. I filled one out before and I do not recall having to log into a site, etc. VERY Annoying.
Benjamin Franklin Plumbing518 Running Pump Road, Lancaster, PA17601 USA
Charlie was very helpful and informative but this review site is very complicated. I filled one out before and I do not recall having to log into a site, etc. VERY Annoying.
Benjamin Franklin Plumbing518 Running Pump Road, Lancaster, PA17601 USA
Charlie was very helpful and informative but this review site is very complicated. I filled one out before and I do not recall having to log into a site, etc. VERY Annoying.
Benjamin Franklin Plumbing518 Running Pump Road, Lancaster, PA17601 USA
Charlie consistently provides us with prompt, excellant service. Over the years, we have established a level of confidence with Charlie such that we prefer (and request) that he is the only plumbing technician to work on our home. Thanks Charlie!!
Benjamin Franklin Plumbing518 Running Pump Road, Lancaster, PA17601 USA
My wife and I were in a hurry to run some errands and I told Chalie JUST to look at the water heater and that was all we WANTED and that was EXACTLY what he did !!!!! Thank you, Charlie !!!
Benjamin Franklin Plumbing518 Running Pump Road, Lancaster, PA17601 USA
I had a water leak from an upstairs shower/tub drain that was noticed in the garage. I called Benjamin Franklin in Lancaster and scheduled in a very short time an appointment. The technician/plummer Rob T. showed up at the agreed time and expeditiou... (More) I had a water leak from an upstairs shower/tub drain that was noticed in the garage. I called Benjamin Franklin in Lancaster and scheduled in a very short time an appointment. The technician/plummer Rob T. showed up at the agreed time and expeditiously diagnosed where the problem was and repaired. The work was professionally done and it was easy to converse with him in dealing with the problem. I highly recommend this company and Rob T. based on this repair. (Hide)
Benjamin Franklin Plumbing518 Running Pump Road, Lancaster, PA17601 USA
Charlie W. did a great job reparing the leak under our sink. He was on time, courteous and professional. He diagnosed the problem accurately and made the repair in a timely fashion. Thank you, Charlie!
Benjamin Franklin Plumbing518 Running Pump Road, Lancaster, PA17601 USA
Rob T. was the lead plumber installing an on-demand hotwater heater and a water softening system and the project went very smoothly. It took less time to do than originally thought and the final install was very professional. His behavior and his... (More) Rob T. was the lead plumber installing an on-demand hotwater heater and a water softening system and the project went very smoothly. It took less time to do than originally thought and the final install was very professional. His behavior and his helper's was professional and polite at all times. He has done work here before and he upheld his excellent reputation again! Great Job!! (Hide)
Business Reply to this Review by larryew
Dec 31, 2012
business
Benjamin Franklin Plumbing518 Running Pump Road, Lancaster, PA17601 USA
Thank you for your review! Rob certainly has a lot of experience to backup his knowledge and that's what makes him such a professional and excellent plumber. We are happy that we could help you transition to a new water softening system. Thank you f... (More) Thank you for your review! Rob certainly has a lot of experience to backup his knowledge and that's what makes him such a professional and excellent plumber. We are happy that we could help you transition to a new water softening system. Thank you for your business. (Hide)
Benjamin Franklin Plumbing518 Running Pump Road, Lancaster, PA17601 USA
Rob Thomas, of Ben Franklin Plumbing, recently did a routine maintenance for me. It was the best money I've spent in a long time. Offered advice, showed me what to look for as far as everyday performance on my water softener, and checked all bathroo... (More) Rob Thomas, of Ben Franklin Plumbing, recently did a routine maintenance for me. It was the best money I've spent in a long time. Offered advice, showed me what to look for as far as everyday performance on my water softener, and checked all bathroom facilities for any problems. Once again, another reason I will always call Ben Franklin for plumbing needs. Sincerely, Dan Ellis (Hide)
Business Reply to this Review by anonymous
Dec 21, 2012
business
Benjamin Franklin Plumbing518 Running Pump Road, Lancaster, PA17601 USA
Thanks Dan! Rob is a great plumber with tons of experience. I'm glad that he was able to walk you through your plumbing system. Thank you for your business.
Benjamin Franklin Plumbing518 Running Pump Road, Lancaster, PA17601 USA
Technicial was very friendly and explained exactly what he was doing and why. We have had this technician in the past and is the main reason we continue with this company. We have had other technicians and have always had great service so I would de... (More) Technicial was very friendly and explained exactly what he was doing and why. We have had this technician in the past and is the main reason we continue with this company. We have had other technicians and have always had great service so I would definitely recommend Ben Franklin to anyone. (Hide)
Benjamin Franklin Plumbing518 Running Pump Road, Lancaster, PA17601 USA
Brian (service specialist) arrived on time, was very personable and knowledgable, completed thorough household plumbing inspection, made recommendations for needed improvements without pressure or scare tactics, offered cost discount for same day se... (More) Brian (service specialist) arrived on time, was very personable and knowledgable, completed thorough household plumbing inspection, made recommendations for needed improvements without pressure or scare tactics, offered cost discount for same day service, and completed all work recommended in a timely manner. I strongly recommend becoming a Ben Franklin society member for professional plumbing needs and peace of mind. (Hide)
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