If I could give Sparkletts 0 stars, I would. This is the worst company I have had to deal with since Sprint. While the delivery driver was always professional and friendly, the folks at the office are uncaring and unresponsive. Over the last five years we have only received a water delivery on time about a half dozen times. Instead of delivering water when scheduled, they just change the delivery day. On several occasions, this new delivery date was out several days even over a week. Lastly, I coordinated with Sparkletts to pick up their empty bottles and cooler once my wife and I discontinued service. I indicated several times that 8/30 was the ONLY day available to pick up their things. I received an online confirmation and a verbal confirmation that they would, in fact be there on 8/30 to pick up. I was also assured that someone would call to confirm. No one called. No one came. Instead they just changed the pick up date to 9/3 and later to 9/4. I was later told that a supervisor would call me and , no surprise, I received no call. I will never do business with Sparkletts again.