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Todd's Import

5 of 5 stars 5 Reviews

17607 Pilkington Rd, Lake Oswego, OR 97035
http://www.toddsimport.com
(503) 635-1339
 
Our Great Reputation Is Our Most Valuable Asset Todd's Import Automotive Phone: (503) 635-1339 17607 SW Pilkington Road Lake Oswego, Oregon 97035 -------------------------------------------------------------------------------- Choosing the Right R...read more
Our Great Reputation Is Our Most Valuable Asset Todd's Import Automotive Phone: (503) 635-1339 17607 SW Pilkington Road Lake Oswego, Oregon 97035 -------------------------------------------------------------------------------- Choosing the Right Repair Shop -------------------------------------------------------------------------------- No matter what you drive - sports car, family sedan, pick-up, or mini-van, when you go in for repairs or service, you want the job done right. The following advice should take much of the guesswork out of finding a good repair establishment. Don't just drop your vehicle off at the nearest establishment and hope for the best. That's not choosing a shop, that's merely gambling. Preliminaries Read your owner's manual to become familiar with your vehicle and follow the manufacturer's suggested service schedule. Start shopping for a repair facility before you need one, you can make better decisions when you are not rushed or in a panic. Ask friends and associates for their recommendations. Even in this high-tech era, old-fashioned word-of-mouth reputation is still valuable. Check with your local consumer organization regarding the reputation of the shop in question. If possible, arrange for alternate transportation in advance so you will not feel forced to choose a facility solely on the basis of location. Once you choose a repair shop, start off with a minor job, if you are pleased, trust them with more complicated repairs later. At the Shop Look for a neat, well-organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays. Professionally run establishments will have a courteous, helpful staff. The service writer should be willing to answer all of your questions. Feel free to ask for the names of a few customers. Call them. All policies (labor rates, guarantees, methods of payment, etc.) should be posted and/or explained to your satisfaction. Ask if the shop customarily handles your vehicle make and model. Some facilities specialize. Ask if the shop usually does your type of repair, especially if you need major work. Look for signs of professionalism in the customer service area: civic and community service awards, membership in the Better Business Bureau, AAA-Approved Auto Repair status, customer service awards. Look for evidence of qualified technicians, such as trade school diplomas, certificates of advanced course work, and ASE certifications - a national standard of technician competence. The backbone of any shop is the competence of its technicians. Follow Up Keep good records, keep all paperwork. Reward good service with repeat business. It is mutually beneficial to you and the shop owner to establish a relationship. If the service was not all you expected, don't rush to another shop. Discuss the problem with the service manager or owner. Give the business a chance to resolve the problem. Reputable shops value customer feedback and will make a sincere effort to keep your business. toyota honda nissan subaru acura infiniti lexus scion service repair todd's import automotive lake oswego portland oregon lake grove tualatin durham tigard king city
 
 

Business Details

Category

(Edit)
Auto Service & Repair

Hours of Operation

(Edit)
  • Mon 07:30 AM-05:30 PM
  • Tue 07:30 AM-05:30 PM
  • Wed 07:30 AM-05:30 PM
  • Thu 07:30 AM-05:30 PM
  • Fri 07:30 AM-05:30 PM

Brands

(Edit)
  • Acura
  • Honda
  • Infiniti
  • Lexus
  • Nissan
  • More
  • Subaru
  • Toyota
  • Less

In Business Since

  • 1993
  • Insured, Licensed

Emergency Service

  • Emergency service available

Products & Services

(Edit)
  • Air Conditioning Service
  • Alarm & Security Systems
  • Alignments
  • All Vehicle Services and Repair
  • Alternator Installation & Repair
  • More
  • Alternators
  • Automatic Transmissions
  • Axles
  • Balancing
  • Ball Joints
  • Battery & Ignition Service & Repair
  • Belts
  • Brake Adjustments
  • Brake Service & Repair
  • Bumper-To-Bumper Repair
  • Calibration
  • Chassis & Suspension Service & Repair
  • Clutch Service & Repair
  • Computer Equipment
  • Computerized Diagnosis
  • Computerized Transmissions
  • Coolers
  • Cooling Systems
  • Cylinder Head & Block Repair
  • Diagnostics
  • Differential Repair
  • Differentials
  • Disc Brakes
  • Drive Shaft Repair
  • Drum Brakes
  • Electrical Service
  • Electrical Transmissions
  • Emissions Testing
  • Engine Service & Repair
  • Estimates
  • Exhaust System Service & Repair
  • Free Estimates
  • Freon Service
  • Fuel System Service & Repair
  • Fuel Systems
  • Generators
  • Heating System Service & Repair
  • Hybrid Service
  • Imports
  • Inspections
  • Installation
  • Insurance Work
  • Maintenance
  • Manuals
  • Oil & Lube
  • Power Brake Service & Repair
  • Preventive Maintenance
  • Radiator Service & Repair
  • Regular Maintenance
  • Repairs
  • Replacements
  • Rewiring
  • Rotor Service
  • Same Day Service
  • Shocks
  • Spark Plugs
  • Spring Brake Service & Repair
  • Starters
  • Steering System Service & Repair
  • Suspension Service & Repair
  • Tire Balancing
  • Tire Rotation
  • Tires
  • Transmissions
  • Transmissions Service & Repair
  • Tune Ups
  • Vehicle Inspections
  • Warranties & Guarantees
  • Wheels
  • Wiring
  • Less

Specialties

(Edit)
  • Automotive Service & Repair - Second To None. Acura Honda Lexus Toyota Subaru Infiniti Scion Since 1993

Payment Options

(Edit)
  • American Express
  • Debit Cards
  • Discover Card
  • MasterCard
  • Personal Checks
  • More

Certification & Affiliations

  • AAA
  • Automatic Transmission Rebuilders Association
  • Automatic Transmissions Rebuilders Association
  • Better Business Bureau

Customers Served

  • Commercial, Residential
 

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The person icon Empolyee Image indicates that the reviewer is an employee of Dex Media, Inc. Dex Media operates and sells advertising on Superpages.com. The views expressed in reviews are the opinion of each respective reviewer and do not necessarilly reflect the view of Dex Media.
5 of 5 stars
Nov 15, 2012
business
Todd's Import 17607 Pilkington Rd,
Lake Oswego, OR 97035
USA
Very friendly and informative about future service on my car.
Was this Review helpful to you?   Yes No   
5 of 5 stars
Nov 9, 2012
business
Todd's Import 17607 Pilkington Rd,
Lake Oswego, OR 97035
USA
I have been a customer for years and keep returning because of their honesty and straightforwardness. I know when Todd's says my vehicle needs service, it really does.
Was this Review helpful to you?   Yes No   
5 of 5 stars
Aug 6, 2012
business
Todd's Import 17607 Pilkington Rd,
Lake Oswego, OR 97035
USA
Todd has always been professional and gives personal service. I never go anywhere else.
Was this Review helpful to you?   Yes No   
5 of 5 stars
Aug 1, 2012
business
Todd's Import 17607 Pilkington Rd,
Lake Oswego, OR 97035
USA
Staff was very friendly and full of knowledge. Vehicle issue was explained clearly to me. Will be back!
Was this Review helpful to you?   Yes No   
business
Todd's Import 17607 Pilkington Rd,
Lake Oswego, OR 97035
USA
Notably good service experience - Very Knowledgeable
Original estimate was nearly exact. Options were clearly explained to me.
Was this Review helpful to you?   Yes 3 No 0   

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Our Great Reputation Is Our Most Valuable Asset Todd's Import Automotive Phone: (503) 635-1339 17607 SW Pilkington Road Lake Oswego, Oregon 97035 -------------------------------------------------------------------------------- Choosing the Right Repair Shop -------------------------------------------------------------------------------- No matter what you drive - sports car, family sedan, pick-up, or mini-van, when you go in for repairs or service, you want the job done right. The following advice should take much of the guesswork out of finding a good repair establishment. Don't just drop your vehicle off at the nearest establishment and hope for the best. That's not choosing a shop, that's merely gambling. Preliminaries Read your owner's manual to become familiar with your vehicle and follow the manufacturer's suggested service schedule. Start shopping for a repair facility before you need one, you can make better decisions when you are not rushed or in a panic. Ask friends and associates for their recommendations. Even in this high-tech era, old-fashioned word-of-mouth reputation is still valuable. Check with your local consumer organization regarding the reputation of the shop in question. If possible, arrange for alternate transportation in advance so you will not feel forced to choose a facility solely on the basis of location. Once you choose a repair shop, start off with a minor job, if you are pleased, trust them with more complicated repairs later. At the Shop Look for a neat, well-organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays. Professionally run establishments will have a courteous, helpful staff. The service writer should be willing to answer all of your questions. Feel free to ask for the names of a few customers. Call them. All policies (labor rates, guarantees, methods of payment, etc.) should be posted and/or explained to your satisfaction. Ask if the shop customarily handles your vehicle make and model. Some facilities specialize. Ask if the shop usually does your type of repair, especially if you need major work. Look for signs of professionalism in the customer service area: civic and community service awards, membership in the Better Business Bureau, AAA-Approved Auto Repair status, customer service awards. Look for evidence of qualified technicians, such as trade school diplomas, certificates of advanced course work, and ASE certifications - a national standard of technician competence. The backbone of any shop is the competence of its technicians. Follow Up Keep good records, keep all paperwork. Reward good service with repeat business. It is mutually beneficial to you and the shop owner to establish a relationship. If the service was not all you expected, don't rush to another shop. Discuss the problem with the service manager or owner. Give the business a chance to resolve the problem. Reputable shops value customer feedback and will make a sincere effort to keep your business. toyota honda nissan subaru acura infiniti lexus scion service repair todd's import automotive lake oswego portland oregon lake grove tualatin durham tigard king city