Athens Services

May 6, 2008 by Guest28623

Drivers knowingly pass by homes without picking up. I waved a truck down TWICE and driver indicated he would return... (More) Drivers knowingly pass by homes without picking up. I waved a truck down TWICE and driver indicated he would return to pick up. That was 6 days ago, 4 phone calls, 2 emails and 1 complaint to City Manager, and still the bin has not been picked up. Tomorrow is another pick up day so Athens asked City Manager to allow for pick up then. Outrageous! My bin is full and needs room for new material. I asked customer service rep, Lethe, at 336-3636 for a refund and was told none would be issued because blue bins are freebies, Public Works rep, Sharon at 932-5543 says this is untrue, that the City of Monrovia has a contract with Athens for greens, blue bin recycling, and black bin waste. Also, Athens does not keep truthful logs of complaints. I've phoned in 4 times and was called by a rep but Public Works said Athens reported that no reports are on file. Residents are urged to keep written logs. Also, I asked Athens to please not lump my recycling with trash and was LAUGHED at by Lethe. RUDE!!!  (Hide)

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