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Mar 6, 2013
Mar 6, 2013
Puff Discount Tobacco400 S Water St, Ste 4, Kittanning, PA16201 USA
This business deserves no stars. I bought a Top-O-Matic cigarette rolling machine on 12/29/2012 and have had issues with it ever since, Puffs receipt states "No returns on all cigarette machines after 30 days", today is 01/27/2013, less than the 30... (More) This business deserves no stars. I bought a Top-O-Matic cigarette rolling machine on 12/29/2012 and have had issues with it ever since, Puffs receipt states "No returns on all cigarette machines after 30 days", today is 01/27/2013, less than the 30 days. I tried to return the machine and was told by the cashier that they were not allowed to do returns that I'd have to come back the next day when the mgr would be in. The next day i went in and spoke with the mgr and she stated " we're not allowed to do a return on these machines because we lose money". My beef with the company is this : I have to return to the maker which will cost me 12.50 to return and 12.50 for them to send me a new one. I'm the one that loses. This business should honor what they state on their receipts. The machine was 60.00, I bought a better one which was 90.00, plus the 25.00 for all shipping..you do the addition and make your own opinion. Also their cashiers should be taught to do returns or have a mgr on site. (Hide)
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