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Dec 4, 2013
Dec 4, 2013
Home Surplus Of Keyport180 State Route 35, Keyport, NJ07735 USA
I purchased a french door (or so I thought) through their website. After going through all of the steps - specified product, consumer information : billing, shipping, etc, and after clicking "submit", a new window popped up stating "basket empty". W... (More) I purchased a french door (or so I thought) through their website. After going through all of the steps - specified product, consumer information : billing, shipping, etc, and after clicking "submit", a new window popped up stating "basket empty". Well, what exactly does that mean? Did the order go through? Is it empty because I just purchased? I called the phone # only to be told that they won't know if it went through for at least 4 hours and to call back then. So that's what I did, only to be told to order again, 1st attempt was not successful. Again, that's what I did. Again, complications. I was told I would receive a call in the morning to have the situation rectified. I did not. Sometime late afternoon I realized I did not receive call and so I called them back to inquire why. Turns out they do not deliver beyond radius although their user unfriendly website allowed me to choose shipping option and led me to believe all was ok. NOPE. Rudely informed by Ron (owner) to "cancel". (Hide)
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