On 2 occasions, groomer failed to show up at appointment time. Today (4/18/13), groomer failed to show up on time again. I went to pick up my dog 2.5 hours later. The groomer had not shown up. I made special arrangements with the owner/groomer to have my dog groomed soon after dropping her off. Instead, she was left to roam in the grooming area. Nobody from the shop called to let me know of the situation. I have been going to this shop for a while. The owner/groomer has lost my business. The service and awareness of this shop is poor.