My daughter and I went to the Cinco Ranch location today, the day after Christmas. When we walked and we were not greeted or even acknowledged. However, "Dill" cut my daughters hair and she was great. So informative, kind and personable. She discussed all of the options available to suit my daughters needs and took her time despite the fact that the salon was super busy. My daughter has extremely long hair and wanted to get bangs. The haircut was adorable. During the entire process, Dill made sure that my daughter was happy and aware of what she was doing. Definitely going back.