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Comcast Service Center

1.5 of 5 stars 12 Reviews

517 S Mason Rd, Katy, TX 77450
http://www.comcast.com
(713) 341-1000
 
At your Katy, TX, 517 S Mason Rd, Comcast Service Center, you can subscribe to Xfinity Services including Digital Cable TV, High Speed Internet, Home Phone and Home Security. You can also make a payment or pick up and exchange equipment
 
 

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2 of 5 stars
Dec 26, 2013
by anonymous
business
Comcast Service Center 517 S Mason Rd,
Katy, TX 77450
USA
Comcast recently rebranded themselves "XFINITY" in part because of the atrocious Customer Service associated with Comcast. Unfortunately, if the Customer Service model does not change, XFINITY will soon be painted with the same brush. I agree with... (More)
Was this Review helpful to you?   Yes 3 No 0   
1 of 5 stars
Mar 26, 2013
by anonymous
business
Comcast Service Center 517 S Mason Rd,
Katy, TX 77450
USA
You can't get anyone on the phone to answer a question. The reason they stay in business is that they are the only service out here...one quarter star.....
Was this Review helpful to you?   Yes 3 No 0   
1 of 5 stars
Jan 25, 2013
by anonymous
business
Comcast Service Center 517 S Mason Rd,
Katy, TX 77450
USA
very bad service, they have lost my phone number 5 times
Was this Review helpful to you?   Yes 4 No 0   
1 of 5 stars
Nov 9, 2012
by anonymous
business
Comcast Service Center 517 S Mason Rd,
Katy, TX 77450
USA
Horrible setup here. You have huge location with a couple of rmpolyees servicing everyone. Their's only a couple of chairs, waiting period for service was told would be 30 plus minutes. You have people are setting on the floor. Comcast should paying... (More)
Was this Review helpful to you?   Yes 4 No 0   
1 of 5 stars
Jul 6, 2012
by Guest33217
business
Comcast Service Center 517 S Mason Rd,
Katy, TX 77450
USA
In general, the Comcast system is absolutely junk. You do not have an option to simply talk to someone. I have one question and was on the phone for 5 minutes trying to follow the ridculous instructions
Was this Review helpful to you?   Yes 6 No 0   
4 of 5 stars
Jun 27, 2012
by anonymous
business
Comcast Service Center 517 S Mason Rd,
Katy, TX 77450
USA
I was just at the new Mason Rd. office and they couldn't have been more helpful. I was met at the door by someone who signed in for me and I was in and out in 10 minutes.
Was this Review helpful to you?   Yes 3 No 1   
3 of 5 stars
May 5, 2012
by anonymous
business
Comcast Service Center 517 S Mason Rd,
Katy, TX 77450
USA
Customer service at this center is just as poor as the phone support service. So glad to finally be free of this company!!! Hulu and Netfix THANK YOU!!!!
Was this Review helpful to you?   Yes 5 No 0   
1 of 5 stars
Sep 21, 2011
business
Comcast Service Center 517 S Mason Rd,
Katy, TX 77450
USA
This is what a government run business is like. A total lack of Customer Service or care for the Customer. I cannot go to another vendor, because they have a monopoly on my neighborhood. Comcast or no cast. I do not want satellite, but that woul... (More)
Was this Review helpful to you?   Yes 7 No 2   
1 of 5 stars
Sep 3, 2011
by anonymous
business
Comcast Service Center 517 S Mason Rd,
Katy, TX 77450
USA
I have had the unpleasant task of having comcast at my new apartment because they only offer that. I am now on my third box no Internet and still paying. Tried to settle it ob the phone. She was rude and ignorant to the product. She talked down... (More)
Was this Review helpful to you?   Yes 9 No 2   
1 of 5 stars
Aug 8, 2011
by Guest41199
business
Comcast Service Center 517 S Mason Rd,
Katy, TX 77450
USA
This is got to be 1 of the worst service centers you wait in line for 3-4 hours the people are rude and if they don't feel like working on that day they will tell you to go to Sugarland or 290 and Tidwell very unprofessional plus Comcast only has 5... (More)
Was this Review helpful to you?   Yes 3 No 0   
1 of 5 stars
Jul 7, 2011
by Guest48529
business
Comcast Service Center 517 S Mason Rd,
Katy, TX 77450
USA
comcast at katy location is so slow and their is parking problem for customers and business around. I will request comcast to buy their own building and hire more empolyees so customers don't have to waste their time. Comcast makes alots of money ,w... (More)
Was this Review helpful to you?   Yes 9 No 0   
1 of 5 stars
Apr 11, 2011
by Guest08377
business
Comcast Service Center 517 S Mason Rd,
Katy, TX 77450
USA
I am so frustrated with this company, especially the ComCast Store at 595 S. Mason Rd. Katy, Tx. I have taken in 3 DVR boxes and none of them worked. The lady at the counter said that was impossiable. When I asked about one of their services the oth... (More)
Was this Review helpful to you?   Yes 16 No 0   

Blogs

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Jan 31, 2014
07:41:47.0
Customer service cannot be spelled by this organization. After you try for 15-minutes to get a real person to speak to, just punch th ... (More)
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At your Katy, TX, 517 S Mason Rd, Comcast Service Center, you can subscribe to Xfinity Services including Digital Cable TV, High Speed Internet, Home Phone and Home Security. You can also make a payment or pick up and exchange equipment