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Value City Furniture3355 Mall Loop Drive, Joliet, IL60431 USA
i.e., A local favorite, or highI purchased furniture on black Friday from this store. The sales person Ewa was really good and understandable. When completing the order at customer service I was promised to get money taken off of the protection plan... (More) i.e., A local favorite, or highI purchased furniture on black Friday from this store. The sales person Ewa was really good and understandable. When completing the order at customer service I was promised to get money taken off of the protection plan. There was a lot of things going on at the same time because they wanted me to take a discount instead of the financing and where telling me the price with the discount which before signing I told them what is this? I want financing. They finally switched it to the 48 month financing and I was happy. Not looking close to my receipt I signed it. Some of the furniture was on back order till January which I was aware of. I called the store because I noticed that I was charged the full amount for not having all the furniture at my home. Sandra at customer service told me that this is a credit card and I need to pay it, while the credit card company told me that this is wrong and I should call the store manager to get a temporary credit on the furniture I dont have yet. To shut me up Sandra looked up my account and said the rest of the furniture can be delivered Thursday, I was so happy that I agreed and no longer needed a temporary credit. Thursday came around and they only delivered my server. I called the store back and they said you have to deal with Joilet because it is closer to your home and your order was sent there. How rude, I buy furniture at one store but they send me off to the next. So I called Melissa the manager and told her what happened, she said the rest will come Saturday. So I said fine, Saturday came along and I got delivered 6 chairs and a table, which they could not put together because a part was missing and they left it there with a mess in my house. I was furious and called the store back. They told me sorry this item is now out of stock till February, EXCUSE ME???? So they offered me a loaner table. I was so mad I made them pick up all the furnituture the same day because it was damaged anyways. Tuesday they set another delivery up with the loaner table and chairs. Again they took 4 out of the 6 chairs back because they were damaged. I finally had it and went back to the Streamwood store to talk to Jessica, which is the worst manager I have ever come across. She has this stupid grin on her face and keeps rolling her eyes and shaking her head like there is something wrong with her. Maybe she thinks she works in a circus??? She is very unprofessional. I also caught that the protection was not discounted and she told me SORRY its been two months and I cant do anything for you now. OFCOURSE because they already had my money!!! I was so irritated that not only am I getting damaged furniture everytime but I am getting treated like I am not a human being. I called in and cancelled the order. Maybe I would have waited if Jessica the manager would have not crossed the line. Good luck to anyone who wants to buy furniture from valuecity. Maybe other stores besides Streamwood and Joilet will have better service. ly recommended because (Hide)
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For 65 years, our furniture stores have been furnishing America's homes and have grown to more than 125 stores in 18 states. Now we also provide the same quality furniture and service on-line.
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