Air Engineers

In the past, they were good. Now you have to set appointments with a call center rep. who cannot look at your records to see what has been done or give you any other information. I asked them to call my tenant to let her know they were coming and... (More) In the past, they were good. Now you have to set appointments with a call center rep. who cannot look at your records to see what has been done or give you any other information. I asked them to call my tenant to let her know they were coming and was told they can't make outgoing calls. The techs who come to fix a problem cannot performa a maintenace check so you have to schedule two appointments. They have grown too big and lost all customer service!  (Hide)

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VERY unhappy with their service. Set up an appointment between 2-4 which was later in the day. Sitting at home in 95 degree heat and no one has called or come by. They are now an hour and 40 minutes past their deadline of 4 and their dispatch says... (More) VERY unhappy with their service. Set up an appointment between 2-4 which was later in the day. Sitting at home in 95 degree heat and no one has called or come by. They are now an hour and 40 minutes past their deadline of 4 and their dispatch says they cannot get ahold of the technician and they do not know if he is coming or not.  (Hide)

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The crew sent to my house worked until after midnight to get Air in our house with the temps above 80.

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On Feb 19, My Heater quit working as I tripped some circuit while claening my filter. Air enginners technicain called me back within 30 minutes. with basic troubleshooting and resetting switch on transformer, my Heater was back up and running in... (More) On Feb 19, My Heater quit working as I tripped some circuit while claening my filter. Air enginners technicain called me back within 30 minutes. with basic troubleshooting and resetting switch on transformer, my Heater was back up and running in winter. He saved me $$$. they are not just good...they are the best in town  (Hide)

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