I visited this location and was very up set at the service that I received. I came into the store around 5:14 pm on 4-3-08 to pay a TXU bill. The lady that was there was rude and unprofessional. It took her 5 min to come and help me. I explained to her that I needed to pay my TXU bill and it was 1 week past due. She said that I couldn't pay the bill without a disconnection notice, and then said that I couldn't pay with a check. So I left that store and paid the billed else where. Since then I called the Head Office and voiced a formal complaint. If this is policy it should be the policy for all location. I truly feel that this rep wasn't willing to help and talked to me like I had a 3rd grade education. With her unwilling to help actions, I will never step foot into that location again. Customer Service should be key and policy should be followed. Both are lacking her and I hated that I wasted my time and effort at all. Time is out for being unprofessional.