I am so pleased that I picked rock bottom carpets. They were extremely friendly and knowledgeable. The floor looks great now. They installed luxury plank vinyl. If you want to get excellent flooring go to Rocket Bottom Carpets.

High deposit requirements. Doesn't accept credit card payments only cash, check or debit card. Unreasonable refund policy, cashes checks but won't refund until 10 days later and if customer accepts the final determined costs but decides to cancel order refund WILL NOT be issued. If a customer complains about the refund policy and files complaints with BBB CEO will call customer and be belligerent to customer for DARING to report his bad customer service to them.

Absolutely great looking and installed final product! And the employees who did the install were very kind.

I will never use them again. Not only did they knowingly send a sick man to my house (he vomited RIGHT IN MY FRONT FLOWER BED!) My husband had to help move the carpet in and out of the house and move the furniture, which I was told moving furniture was only a courtesy and that was after the fact fyi and they left a mess of left over carpet in my bathroom and the tub?!?!. The manager told us, "well the job he did was good,right?" BUT YOU SENT A SICK MAN TO MY HOUSE,ALONE. We got nothing,a run around apology was pretty much it and an offer for a discount on future need, UMMMMM,NO. I will never use them again,my husband did half the work and,the installer(sub contractor) was very nice,yet he was sent to do a job even though he was sick and the manager was rude. So,next time,I will go with a company that has empathy for the people they work with and for.

The best place to buy flooring in Huntsville. I have been so pleased with the service that I have recived from this company. They have always taken care of me and always have completed everything as promised. You will not find another retail store that gives you better customer service than Rock Bottom Carpets. I want EVERYONE to know how GREAT they are and I will tell all of my friends and family to buy their flooring from them

Immediately after our carpet was installed you could not walk anywhere near the tack strips without getting punchured. We did not buy their cheap carpet they get you into the store with either. It also unraveled badly in a couple of months. We called a dozen times and finally got someone to come out promising to fix it but many calls later, still nothing. I do not recommend this company at all. They want full payment up front and their product and customer service is poor.