THE NUMDER LISTED TAKES YOU TO A 5 OPTION LIST, I NEEDED SERVICE TO MY VW BUT WHEN SEVICE DEPT WAS SELECTED YOU ARE TOLD VIOCEMAIL IS FULL AND YOU ARE RETURNED TO THE 5 OPTION LIST. I TRIED THIS FOR 2 DAYS AT VARIOUS TIMES, NO ANSWER. SO, IN DESPARATION TO TALK TO SOMEONE, I TRIED THE OTHER 4 OPTIONS, OFFICE, SALES, OPERATOR, EVEN THE PARTS DEPT. WITH THE SAME RESULTS, VOICEMAIL FULL RETURNED TO 5 OPTION LIST. NOT GOOD.