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Sears Hometown Store7451 Seneca Rd, Hornell, NY14843 USA
If you value exceptional customer service shop this Sears. My husband purchased a snowblower attachment for the lawn tractor, we had trouble getting it together. The manager sent tech support at no charge. A week later hubby was plowing the drive an... (More) If you value exceptional customer service shop this Sears. My husband purchased a snowblower attachment for the lawn tractor, we had trouble getting it together. The manager sent tech support at no charge. A week later hubby was plowing the drive and a belt broke on the tractor. Tech support was booked for 2 weeks so the Store Manager came and put the belt on the next day in the freezing rain at no charge. How many store managers care that much about their customers. It is worth the drive to shop here. All of the employees are great! No we do not know the manager, we are not friends with any employees... we are just customers. (Hide)
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Sears Hometown Stores provides products and services in Home Appliances, Home Electronics, Lawn & Garden, Fitness, Tools and Household Goods to customers in smaller communities.
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