Sweet Leilani Florist

I recently received flowers from my family in Tennessee that came from this florist and I was not happy with them. When I received them the spray roses were almost dead and the large red rose on top was soft and already bloomed out. My birthday... (More) I recently received flowers from my family in Tennessee that came from this florist and I was not happy with them. When I received them the spray roses were almost dead and the large red rose on top was soft and already bloomed out. My birthday was the next day and there was no way the roses would have lived until then. When I called the florist and told them I was not happy with them the lady rudely told me the roses were spray roses. I have been around flower shops for over 30 years and I know when the roses are fresh or not. When I told her that I knew they were spray roses she rudely said that they would return and pick them up and refund my sisters account. Then my sister receives a message from the florist and instead of being apologetic they were also very rude. Atleast my sister received her money back. I was told this was suppose to be a great shop but from my experience the customer service is horrible and the flowers were not fresh.  (Hide)

Was this Review helpful to you?     

I have used Sweet Leilani Florist for over 20 years. Their service is unquestionably the best in Hawaii. The selection and quality of their flowers and plants are always superior. I can't say enough about this wonderful florist!! Anyone... (More) I have used Sweet Leilani Florist for over 20 years. Their service is unquestionably the best in Hawaii. The selection and quality of their flowers and plants are always superior. I can't say enough about this wonderful florist!! Anyone needing leis, tropicals or any flowers will be pleasantly suprised about the fantastic customer service and excellent quality of product. I have had many flowers shipped to mainland and have never been dissapointed. Thanks Sweet Leilani Florist!!  (Hide)

Was this Review helpful to you?     

This florist is rude and chintzy! I have received several arrangements from Sweet Leilani Florist. They were the closest florist to my work place, so everytime my husband ordered flowers on-line, the order went to Sweet Leilani. Every single time,... (More) This florist is rude and chintzy! I have received several arrangements from Sweet Leilani Florist. They were the closest florist to my work place, so everytime my husband ordered flowers on-line, the order went to Sweet Leilani. Every single time, the flowers were poor quality. Twice my co-workers felt so embarrassed for me that they actually called the florist to complain. Once I received a call back from a very rude woman who I take it was the manager or owner of this florist. She left a very bad impression on me. I told my husband never to use this florist again!  (Hide)

Was this Review helpful to you?   (13) | (6)   13 of 19 found this review helpful

Business Reply to this Review by k

We are very sorry that this had happened. We do everything possible to recitify any situations that come up where the customer or recipient is unhappy with our floral product.

Report Abuse

Sweet Leilani moved some time ago from Maunakea Street to their current location. We purchased some leis for friends and a graduation recently. Their selection was somewhat limited. We aren't sure whether this was due to the "graduation season"... (More) Sweet Leilani moved some time ago from Maunakea Street to their current location. We purchased some leis for friends and a graduation recently. Their selection was somewhat limited. We aren't sure whether this was due to the "graduation season" or some other reasons. The sales person was very helpful and friendly. Subsequently, we went to some of the flower / lei stands on Maunakea Street and found a better selection at a lower price. This was not at just one of the shops, but several. Again, although it's located our of downtown making parking less of a hassle, we would recommend checking Maunakea Street first.  (Hide)

Was this Review helpful to you?   (15) | (15)   15 of 30 found this review helpful