As a full-service independent insurance agent, we're here to cover all your insurance needs. There's more than just a voice on the phone. There's always a friendly, local customer service person ready to meet you at Goss & McLain in downtown Holyoke. For over 125 years, we have always put people and relationships first. Over 93% of our customers continue to renew their policies through us year after year. In addition, our staff members have been with us an average of 13 years. This mean Goss & McLain is more than an office, it's a family of dedicated professionals working together to help customers. We take great pride in their loyalty and believe that continuity of relationships and outstanding service are what sets us apart.