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Apr 15, 2009
Apr 15, 2009
Kwik Kar Lube & Tune4500 FM 2181, Hickory Creek, TX75065 USA
I called and told someone that my car was dead because they left the lights on after the inspection. After a dead silence I simply asked "Can someone come give me a jump?"....."Uh, hang on." I was within walking distance of the shop and waited on ho... (More) I called and told someone that my car was dead because they left the lights on after the inspection. After a dead silence I simply asked "Can someone come give me a jump?"....."Uh, hang on." I was within walking distance of the shop and waited on hold for some time. Finnaly I decided to hang up and try again, but I couldn't get though. My husband and I ended up buying a new battery because they had drained it so bad. When we went a few days later we politely tried to explain the situation. The manager and another tech kept cutting us off, and wouldn't even look at the paperwork we had. What really set me off was when he said it was MY fault because I did not turn the lights off. It was noon... who thinks to check lights that they never turned on?!? In the end he just said it was all our fault and to leave or he would call the police. This is a franchise and it shows. I hate to think what would have happened if I had major work done on my car. (Hide)
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