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Feb 12, 2014
Feb 12, 2014
B & B Heating Oil, Hazleton, PA18201 USA
Left high and dry after years of loyal patronage!! It's mid-December and I was running low on oil. So,I ordered oil like I always have and received a call that they would not be able to make it and would try again the following day but would call. N... (More) Left high and dry after years of loyal patronage!! It's mid-December and I was running low on oil. So,I ordered oil like I always have and received a call that they would not be able to make it and would try again the following day but would call. Next day, no call, no oil again. The following Tuesday I called to ask why there was no oil and got an incompetent woman saying she just didn't know why. I explained that on my original call I was low and that now I was almost out. She said e wouldn't be able to come until Friday. So I call Thursday to confirm Friday's delivery and explain the dire need for oil at this point. I called Friday morning to again confirm the delivery. No ETA was given but O was assured that the oil would coming. Friday night around 5:30, no oil and it's almost completely dark so I call to ask if the oil is coming. The RUDE woman tells me the delivery trucks are still out. Ok.. Well not 5 minutes later I receive a call from the same rude woman who states the delivery man is not coming.. I have no oil and it's December!! They lost a good, reliable customer today! (Hide)
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