presidential marble & granite llc... has had more than 1 troubled job. It is just that knowone else has published... (More) presidential marble & granite llc... has had more than 1 troubled job. It is just that knowone else has published anything about it. (Hide)
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Installed cracked and damaged counter tops and vanity tops. Material was mostly fill from damage. The owners refused to fix their damaged work, although they admitted there were cracks in the material from their... (More) The owners refused to fix their damaged work, although they admitted there were cracks in the material from their fabrication and installation. None of the onyx was matched. They refuse to take my phone calls or to refund my money. (Hide)
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As a result of doing work for said customer she has recieved a full refund of thepurchase price due to buyers... (More) As a result of doing work for said customer she has recieved a full refund of thepurchase price due to buyers remorse.Customer had wanted bathroom remodel from onyx material which by nature is full of different color viens and fissures which can sometimes be mistaken for cracks. They went to a distributer and picked there own slabs,viewed slab color variation,and most importantly the size of the slabs.one week before the cutting of the work the customer was contacted so that they could come down and see how thier project layed out on her slabs.Thier responce was that they were to busy and to go ahead and cut it.We installed the peices and when done customer signed off on installation sheet stating they were satisfied with the work we had done.A week later we had gotten a call saying she was not happy with the work, stating she thought the slabs were big enough to get her tub in one piece.Then the whole job was wrong.We no longer cut without signed layout. (Hide)
The customer in question selected there own slabs at a distributer.They knew the size,color,and viening of the... (More) The customer in question selected there own slabs at a distributer.They knew the size,color,and viening of the material.Upon install customer signed off on install sheet verifying the job was satisfactory.Two weeks later customer called complaining about seams, and a crack that was in step leading to tub deck.Onyx was used in the fabrication process.The color changes from inch to inch and the open viening and fissures are often misunder stood as cracks.The customer was contacted to come down and do a layout and they said they didnt have time,and proceed with the job as proffesionals which we did.The said customer hired another firm to finish job and before we could get in there and asess the situation .We at presidential strive to achieve total customer satisfaction.scince our inception we have never had a problem like this and i dout we ever will.
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