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Mar 6, 2014
Mar 6, 2014
MY Sissy's Closet233 S Main St, Greensburg, PA15601 USA
While I have no complaints about the quality of their products or their service, I am disappointed in their policies around refunds. To explain, several months ago, I ordered a dress for my son's wedding. The dress had to be ordered since they did... (More) While I have no complaints about the quality of their products or their service, I am disappointed in their policies around refunds. To explain, several months ago, I ordered a dress for my son's wedding. The dress had to be ordered since they did not have my size or the current year's model. When the dress arrived, it was not the one I tried on in the store. The owner agreed and said that I was not obligated to take the dress, and offered to send it back. The owner then told me the money I paid was good for a store credit that could be used for one year. This was not an adequate solution to my problem since my purchase was for a one-time event---my son's wedding. I should have been given a refund so I could shop elsewhere--after all, it is not my fault that the dress I ordered was not delivered. I can appreciate the problems they encounter with prom dresses, people who change their minds, etc. But that's not the case here, and I would have expected a refund. (Hide)
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