I was in the store and felt like I was bothering the sales associate. She was in a rush, and measured my child's foot inappropriately. Two days later my daughter tripped on the tip of her shoes and busted her lip. I took her back to the store and had her feet remeasured to find out that they had put her in shoes that were 1/2 size too big! I am very frustrated with them this time. I have previously bought her walking shoes there, but am looking for somewhere else a little more reliable!!