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Jan 21, 2014
Jan 21, 2014
Family Horizons Credit Union216 W Muskegon Dr, Greenfield, IN46140 USA
While their shared banking feature is initially attractive, be careful it doesn't bite you in the arse. When we deposited an IRA payment to our bank thru Family Horizons, which we had done previously without incident, a HOLD was placed on our accou... (More) While their shared banking feature is initially attractive, be careful it doesn't bite you in the arse. When we deposited an IRA payment to our bank thru Family Horizons, which we had done previously without incident, a HOLD was placed on our account for these funds - which we were not told about by Family Horizons. They placed the hold without informing us, and as a result, we were charged an overdraft fee by our bank because our balance fell below the amount of the hold. If I had known about the hold, I would have driven directly to my bank - who does not place a hold on these checks - and made the deposit without the shared banking from Family Horizons. Rest assured I will not be utilizing their "services" again. Tellers should be trained to advise customers when an action of this type will be taken - not leave them in the dark. (Hide)
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