American Bank

Horrible experience with this bank. It has taken several months to get approved and received notice today that we withdrew our application. Loan information is all wrong on this document. Still waiting to hear from them. Stay away from this bank!... (More) Horrible experience with this bank. It has taken several months to get approved and received notice today that we withdrew our application. Loan information is all wrong on this document. Still waiting to hear from them. Stay away from this bank! We started this refinance process in April and still are dealing with this at the end of July! We paid out $450 for an appraisal and never heard back about it. The agent we were dealing with is no longer there and new guy says we didn't get the loan because we were late one month on our first mortgage. It was because the first guy said we didn't have to pay it since refinancing was going through. Our next payment was to be with this bank and not for another month after loan approval was finished. Now we are stuck with one month late history and we can't get refinancing anywhere because of this. We were screwed by this bank.  (Hide)

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Highly Disappointed with the customer service. They seemed to drop the ball at each step of the loan process. They openly sent my complete financial information through unsecured email's. I would have to believe many of their past customers have... (More) Highly Disappointed with the customer service. They seemed to drop the ball at each step of the loan process. They openly sent my complete financial information through unsecured email's. I would have to believe many of their past customers have experienced Identity theft. They had me constantly resubmitting or chasing down information that they have inaccurately documented that hampered the loan process. In the end I received a "Statement of Credit" that "I" had requested the loan be cancelled. If they can't make a quick $ on you then they will cut and run.  (Hide)

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Absolutly a great expirience with this bank from initial mortgage appication and following. Cusatomer support was wonderful throughout the entire process and has been since closing the loan with and problems that have arose. I highly recommend... (More) Absolutly a great expirience with this bank from initial mortgage appication and following. Cusatomer support was wonderful throughout the entire process and has been since closing the loan with and problems that have arose. I highly recommend this bank, they are fast in closing and extremely helpful.  (Hide)

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Extremely disappointed with the service! The banker was so nice and helpful before and during the closing and completely dropped the ball on customer service after we closed and he had his money. No returned calls and ignores e-mails. ... (More) Extremely disappointed with the service! The banker was so nice and helpful before and during the closing and completely dropped the ball on customer service after we closed and he had his money. No returned calls and ignores e-mails. Unbelievable! Would not recommend.  (Hide)

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