I asked the zips in gambrills to dry-clean my husband's suit and they made a hole. The manager said the hole was caused because it was too old and the chemical did that. He denied to pay for that. I asked them to let me contact the owner and never called me back. I called the manger again and he said the hole was not made in their place. I will contact Better business beuro to report them. Please don't go there.

Zips in Gambrills lost my high quality wool pants. I turned my pants in six weeks ago to be re-lined and dry cleaned. One month later, after I repeatedly stopped by to pick them up, Zips staff finally admitted to me that the lady who was supposed to sew my pants had gone to Mexico for a family emergency without notifying anybody or returning my pants. In addition, Zips staff claims that nobody at her house speaks enough English to communicate with them to relocate the pants. So Zips wants to settle, but they say their insurance will not pay me what it will cost me to replace the pants, but will only pay me what they deem the pants are now worth. Whatever happened to customer service and professionalism? By the way, I already paid for the alterations, so I'm currently out about $150.00. I will NEVER entrust my clothing to Zips of Gambrills again.