No AC, Texas Heat - and 2 small babies - I thought for SURE we were in trouble!!!



Outstanding customer service!!! WAY above and beyond!

From the moment we called (which, by the way, was AFTER HOURS on a Friday night, in the middle of summer!!!) Our AC went out and we have two small babies!! Staying in a hotel with 2 small kids is never a good idea. But that seemed to be our only option. Our AC went out in our 2-year old home. We called the builder and they referred us to the AC place that installed the unit. They were kind enough to tell us that at 2 years and 2 months, we were OUTSIDE the warranty window. Not only that, they would be unable to service us that night :( :( :( :(



We had no choice but to pack a bag, a pack-n-play, and head to the hotel for the night. BUT, we managed to get ahold of someone at Air Masters. They had been highly recommended through a friend at church so we thought, why not.



Randy came out, within 45 minutes (Bless you, Randy!!) and figured out what was wrong. I don't even remember what it was, but he worked with Trane to have them help cover the costs. Although we were outside the warranty, we were only a few months outside. How wonderful of him to: 1) come running to our aid on a Friday night 2) work with us on the costs 3) work with us on the warranty requirements and write-up 4) earn our trust so quickly by providing ONLY and exactly what we needed and 5) becoming our #1 and ONLY AC repair & service man for not only OUR AC units, but also for my in-laws and every person we meet or hear that needs AC repair. We LOVE Air Masters!!!

I have used Air Masters for the past 6 years for all of our a/c and heating needs. They have ALWAYS been on time, easy to reach, come out quickly and do a great job (they have even come out late on a Saturday evening when I have had a problem ). They are pleasant and courteous and neat..

I've used Air Masters for over a year now and can actually say they are exceptional in all aspects in dealing with customers. Their staff are prompt, helpful, courteous and knowledgeable on any and all problems with my air conditioner and heating systems.

I trust them to do whatever service or repairs need to be done without being over charged or misled.

You can trust them to get the job done!

I have had the annual safety checks since installing a new air conditioning system. Making sure that i am ready for Summer and Fall takes the worry that the system isnt working. The guys at Air Masters make it easy to continue service by keeping in touch throughout the year. They also check the system to make sure that later on, the system will continue to work like it did when installed. Thanks for the great service.

My experience started with the call to ask about a maintenance for my a/c unit. Air Masters was priced a little better to come out than some of the others I had previously called. She was so helpful and they came out the same day. I joined the maintenance plan and feel like I made a great decision. The technician was really good and even explained to me what and why. I recommend!

I have been using AirMaster's now for 6+ years and have nothing but GOOD things to say about them. They are always there when you need them regardless of what time of the day or night... Thier pricing is very FAIR and the work done is excellent. They are very honest & reliable which is a rarity in today's world. I won't use anyone else but them .

Thank you for being there for my family, repairing my ac so late in the day and for a great price, we have young children so this means the world to us ... Great price and great service is a rarity these days but your proof that we should never lose faith thank you.

Air Masters Air & Heating is professional, competent, fair and honest. We would never deal with another Ait & Heat Company. That's how satisfied we are with Air Masters. Randy and Jose are great!

I had alot questions from pricing to type of system being installed, and they were very understanding of what I was looking for and gave me good options that met my budget. The service is fast and proffesional.

Air Masters did a great job for me. From the time I called they were here within 2 hours. We decided to replace our system as opposed to repairing it after getting all the options. The technician Randy was very nice and helpful going over all our options and gave us a great price on a Trane system we LOVE!!