Fare prices and friendly staff all around good experience
#Good Selection#Good Service

I felt uncomfortable heading in to take a look at the Rockery. I had no idea if it was just for bulk or if I could buy like.. one rock... THEY WERE SO NICE!!! Out of this WORLD customer service! By the time I left, I was so at ease, I just wanted to buy everything they had! My pocket book made me question that but holy cow they are great!

Very Disappointing. If you have a problem with your order do not expect them to make it right. Once they have your money they don't care about you. They will say anything to make a sale even if that means lying. Rick Perez told me that I would be getting more than 25 tons of compost if I order 25 yrds because they only sell it by the yard. I specifically told Rick "oh it sounds like I would be getting a better deal by the ton and HE said, "Actually you would be getting a better deal with us because a yard weighs more than a ton." When the compost arrived there was 25 yards but only 15 tons. Before ordering I specifically told rick that i was looking for 25 tons and he said I would get more than 25 tons if i ordered 25 yards. I did not know the difference in yards and tons and relied on Ricks Knowledge to get the best deal. I did not expect him to lie to me just to make the sale. When I called back with a problem Rick told me he had made a mistake but there was nothing he could do about it because his boss said tough luck. If you are looking for and honest company Do Not go to Rosenbalm Rockery.

They delivered big big boulders but You must put them in place but if your over 65years old best of luckk

Excellent customer service, excellent warranty on there products. My pond filter was broken when I tried to open and service the filter. I took my broken filter to Rosenbalm and describe what happens to the filter. Ryan quicky called the manufacture, after he hung up the phone, Ryan said he will replace my filter at no charge. That was the best customer service I ever received. Thanks Ryan

I learned of Rosenbalm's about 2 years ago and have not found a need or a want to get any of my Koi Pond supplies elsewhere. The staff, Eric is my pond guy and he's awesome, is SUPER friendly and the pricing is excellent. As long as I'm California Rosenbalm is the only place to get anything for my pond or backyard!