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Mar 18, 2009
Mar 18, 2009
Zaxby's1108 Hillsboro Rd, Franklin, TN37064 USA
Descent product with absolutely horrible service. On two occasions I have phoned in a order to sit and wait 15-20 minutes for my food once I arrived at the restaurant. When I asked to speak to the manager, he said that phone orders are typically for... (More) Descent product with absolutely horrible service. On two occasions I have phoned in a order to sit and wait 15-20 minutes for my food once I arrived at the restaurant. When I asked to speak to the manager, he said that phone orders are typically for large orders or catering. I guess my $26 worth of salad and chicken fingers isn't worthy of his time. I told him I expected better service and if the phone in option isn't for "small" orders he needs to change his menu and inform his customers. He said sorry and made no attempt to compensate me in any way. I guess my business and my "small" order will have to go elsewhere. (Hide)
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