I have gone to this location for 3 - 4 years, but I will never go back again. This last time I went, I told the lady to cut my hair short, and I showed her how short I wanted it. Well, she snipped off a little bit. I told her I wanted it much shorter. She snipped off a little bit more. This went on for a while, with me telling her each time to cut it shorter. (and I showed her again how short I wanted it.) Then, she told me that if she had to cut my hair any more, she was going to charge me again! I told her that if she had cut it right the first time, there wouldn't be a problem, and I was furious that she had the nerve to say she was going to charge me twice. She just lost a customer!