For 2 months I needed a wire cable to hold the choke open to keep the mower running. It connects to a handle you hold back from the choke so engine runs. Release it, the engine stops for safety. The first time I ordered it, they sent the wrong one. The second time I never saw it but the supervisor said the wrong one came back again. I question whether it is ever ordered but I can't prove it. I reordered it again about 3 weeks ago. Never heard anything back. In the past I always received the best care and service but don't understand why this happened. This is your choice to trust these people or not!!!!

I wanted to inform someone of the poor customer service that I received at - Oakwood Ace Hardware (Flowery Branch GA). I came into the store at 4:20 PM on Sunday May 1st with a chainsaw that had been serviced and sharpened many times at this same location. When I entered the store I was greated by 2 younger men who instructed me that the person who handled the sharpening of chainsaws was outside watering flowers. I met up with this person outside - I asked "can I get my chainsaw sharpened" - the reply was - "not on Sundays". I thought it was a joke. Apparently it was not... this young man indicated that he was instructed to not service any equipment on Sundays. I explained that I was not looking for a service, only a 5 min. sharpening of my saw. He said, the manager said I can't help anyone with the "shop" work. So someone chooses to water plants over helping a customer with 5 min of customer service. Poor decision. Not helpful - go anywhere else!