Mission We are a Five Star Agency that is committed to providing customer service which exceeds customer expectations and is superior to that available from competitors. We desire to be the primary source of information for clients through the continued development of professionalism and insurance expertise in all our employees. Pledge To Customers At The Lapointe Insurance Agency, we pledge to retain outstanding service in five key areas: customer focus management leadership excellence human resource excellence process excellence product/service excellence It is these five key areas where we have excelled and have received the Five Star Designation from the Massachusetts Association of Insurance Agents. 5 Star Rating The Massachusetts Association of Insurance Agents has recognized Lapointe Insurance as a Five Star Agency. To attain the Five Star Designation an agency must pass a rigorous fitness review by an outside consulting firm. The review requires a team to go into an agency and conduct confidential interviews with agency personnel. Upon completion, the team meets and discusses their findings on each set of criteria and presents the agency with a detailed report listing their strengths and areas of improvement. Strict grading standards are followed by all team members and all information is kept totally confidential. When an agency meets the criteria by scoring high enough, a Five Star Designation will be awarded for distinction. View our 17 Points Of Quality Service Standards The Lapointe Insurance Agency strives to go above and beyond with the service that you receive from us. Contact us today to see how we can help you with the following services: Complete analysis of your insurance needs. We design a responsible protection program for you. We select the company or companies best suited to your situation. We present you with a competitively priced proposal. We move quickly to set fair, prompt settlement of your claims. We periodically review the adequacy of your insurance program. We look for ways to save you money!