Brown's Automotive Group

All I can say is that my volkswagen has been in Brown's Volkswagen's service department since January 19, 2009 and today is February 18, 2009. I've tried to contact the General Manager of Brown's and also the President of Brown's Automotive Group,... (More) All I can say is that my volkswagen has been in Brown's Volkswagen's service department since January 19, 2009 and today is February 18, 2009. I've tried to contact the General Manager of Brown's and also the President of Brown's Automotive Group, Daniel Legge. I'm so disappointed.  (Hide)

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Brown's Volkswagen is the best. We have taken our 2005 TDI Jetta to West Broad VW and were very unhappy with the service. Brown's was friendly, very helpful and fairly priced. We will recommend their service department to all and purchase our next... (More) Brown's Volkswagen is the best. We have taken our 2005 TDI Jetta to West Broad VW and were very unhappy with the service. Brown's was friendly, very helpful and fairly priced. We will recommend their service department to all and purchase our next VW there.  (Hide)

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Brown's Volkswagen on Midlothian Tpke in Richmond, VA has the worst service department and we would recommend going elsewhere. We've taken out Passat station wagon in for work that still has not been completed after 5 visits. Service reps are not... (More) Brown's Volkswagen on Midlothian Tpke in Richmond, VA has the worst service department and we would recommend going elsewhere. We've taken out Passat station wagon in for work that still has not been completed after 5 visits. Service reps are not proactive and technicians are even worse. We will not be going back for service or a purchase in the future.  (Hide)

Was this Review helpful to you?   (7) | (7)   7 of 14 found this review helpful

i love my 06 sonata so much, and especially for the price. and the whole institution, from the salesperson to the sales manager were great, courteous and fair. im telling everybody i know to go to browns from now on.

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